So, you're planning on building your own botnet and despite all the how-to videos on YouTube you're still having problems building your botnet malware agent and getting your command & control to work like the videos said ti would. What do you do? Well, if you purchased your DIY botnet creation kit from one of several "commercial" botnet providers, you'd contact their help-desk.
I kid you not. Several crimeware service providers go beyond 24x7 IRC and email support - now offering full online help-desks; complete with ticketing systems for tracking your "incident" and live virtual advisers.
For a full analysis of one of these botnet service providers - check out my latest blog entry over on the Damballa site - The Botnet Distribution and Helpdesk Services.